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Front Door Services

Changes to the Front Door

We know that our Front Door service needs to get better. We need to improve the quality and consistency of practice across the board. We need to make sure that we are seeing children and reduce the drift and delay that remains an issue at every stage of delivery.

There are a number of reasons for the delays. Some are due to the system and structure of the Front Door. Others are delayed by the lack of information provided in referrals in the first instance.

For these reasons, too many children are left in situations where the risks are unassessed. To address these issues we are providing more oversight of decision making when it is needed at the first stage (Front Door). We are going to review and change the current MASH/Front Door arrangements but we need to make urgent changes now.

Children’s practitioner advice line – New number

One of the immediate changes is the former Practitioner Advice Line. This is now called the Children’s Practitioner Advice Line and will be contactable on 01452 426565. This is the same number as the Children’s helpdesk but practitioners should choose option 3 to go through to the Practitioner Advice Line.

Previously, this service was located within the local Referral and Assessment teams but we have centralised the service and it now sits with our Front Door. This will improve consistency of practice, reduce drift and delay and to free up the time of our referral and assessment teams.

Please make note of the change of contact details for the Childrens Practitioner Advice Line:

The Front Door (Urgent Referrals)                     01452 426565 (Option 1)

Children's Practitioner Advice Line                   01452 426565 (Option 3)


Community Social Workers

Cheltenham       01452 328246

Cotswolds          01452 328101

Forest of Dean   01452 328048

Gloucester         01452 328076

Stroud                01452 328130

Tewkesbury       01452 328250

Concerns about a child A5 Flyer

Concerns about a child A6 Postcard

Multi Agency Service Request Form

Single Consent Form Sept 2017


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